ClaimBeacon

Billing Terms

Last updated: 19 June 2026

These Billing Terms supplement the Terms of Service and govern how ClaimBeacon (Pty) Ltd charges paying tenants (insurers, brokers and fleet owners) for use of the ClaimBeacon platform. They do not apply to free participants (claimants, drivers, witnesses, service providers, and brokers receiving notifications on individual incidents), who use the platform free of charge.

1. Subscription & pricing

Pricing is published at /pricing. Each paying tenant subscribes to one or more plans (insurer, broker, fleet vehicle, fleet driver). The catalogue may be updated from time to time; the price applicable to your tenant is the price in effect at the start of each monthly billing period.

2. Billable events

  • Insurer plans — billed per event: each incident report (R20 Growth / R15 Enterprise), each AI-generated claim pack (R60 / R50), and each marketplace activation when a job is routed to a service provider (R100 / R90).
  • Broker plans — billed per event: each outbound incident notification (R2 Professional / R1.50 Enterprise) and each material claim tracking event such as status change, assignment, payout or closure (R5 / R3).
  • Fleet plans — billed monthly on a snapshot of active vehicles and drivers in your tenant on the first of the month, at R25 per vehicle and R25 per driver.
  • Service providers (towing, panel beating, mechanical repairs, glass, storage, assessment, roadside) — free platform access. ClaimBeacon charges a 1% marketplace fee on the approved invoice value of completed jobs only. Formula: Marketplace Fee = 1% × Final Approved Invoice Value. Worked examples: R5 000 → R50, R10 000 → R100, R50 000 → R500, R100 000 → R1 000.

3. Billing cycle

Subscriptions run on calendar months. Invoices are generated on the 1st of each month for the previous period and charged automatically against your default payment method. Failed payments retry daily for up to 3 attempts; after the third failure the affected subscription is suspended until a working payment method is added.

4. Payment providers & currency

We support PayFast (ZAR), Paystack (ZAR / NGN / GHS / KES) and PayPal (USD). The currency of your invoice is the currency of the plan you selected. We do not store full card numbers; we only retain provider tokens issued by the payment processor.

5. Cancellation

You may cancel any subscription at any time from /settings/billing. The subscription remains active until the end of the current billing period, after which no further charges occur. We do not pro-rate cancellations.

6. Plan changes

Upgrades take effect at the start of the next billing period. Downgrades take effect at the start of the next billing period. We deliberately avoid mid-cycle proration to keep accounting simple. Both upgrades and downgrades are recorded in the audit log.

7. Refunds

Subscription fees are non-refundable once a billing period has commenced, except (a) where required by applicable consumer-protection law, or (b) where we cancel the platform for the affected period, in which case fees for the unused portion of that period are refunded as account credit.

8. Disputed charges

If you believe an invoice or charge is incorrect, raise the dispute within 14 days of the invoice date via your billing contact in /settings/billing. We will review the underlying meter data and respond within 5 business days. Approved adjustments are applied as credits on the next invoice.

9. Taxes

Prices are stated exclusive of VAT and any other applicable taxes. The applicable tax is added on the invoice based on the billing address you record. You are responsible for any withholding taxes applicable in your jurisdiction.

10. Sandbox vs live

New tenants start in sandbox mode and are not billed. No live payouts, real-money settlements or external dispatches occur in sandbox. Charges commence only once your tenant has been approved for live mode by a platform administrator and you have selected a plan.

11. Governing law

These Billing Terms are governed by the law of Republic of South Africa.

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