ClaimBeacon

Privacy Policy

Last updated: 14 June 2026

This Privacy Policy explains how ClaimBeacon (Pty) Ltd ("ClaimBeacon", "we", "us") collects and processes personal information when you use the ClaimBeacon platform — including the driver mobile app, witness intake link, staff dashboards, and any related APIs.

1. Who we are

ClaimBeacon is operated by ClaimBeacon (Pty) Ltd, registered at Cape Town, South Africa. For privacy questions, contact our Data Protection Officer at privacy@claimbeacon.app.

2. What we collect

  • Account data: full name, email address, phone number, role and tenant assignment.
  • Identity & policy data: ID number, licence number, policy number, vehicle registration, VIN.
  • Incident data: GPS coordinates, photos, voice notes, narrative text, occurrence time, vehicles involved, injury indicator, other-driver contact details.
  • Witness statements: name, contact details, and free-text statement, submitted via a one-time public link.
  • Claim documents: FNOL PDFs (versioned), driver-uploaded documents, and audit metadata.
  • Device & usage data: IP address, user agent, browser language, and timestamps of key actions.
  • AI-derived signals: triage recommendation, severity, and fraud-risk score generated from the data above.

3. Why we process it

  • To deliver the service you signed up for (contract).
  • To produce the First Notice of Loss (FNOL) document and route claims to the insurer (contract / legitimate interests).
  • To detect fraud and protect users, insurers and the public (legitimate interests; legal obligation).
  • To comply with insurance, financial-services and consumer-protection regulations (legal obligation).
  • To send service notifications about your claim, policy or roadside request (contract).
  • To improve the platform in aggregate, de-identified form (legitimate interests).

4. Who we share it with

We share personal data only with parties involved in your claim:

  • Your insurer and broker tenants (only the tenants your policy is linked to).
  • Assigned assessors and handlers within those tenants.
  • Roadside providers you ask us to dispatch.
  • Sub-processors that host our infrastructure and deliver email/SMS notifications. A current list is available on request.
  • Regulators, law enforcement and courts when required by law.

We never sell personal data and never share it for third-party marketing.

5. International transfers

Data is stored in EU/EEA. Where data must move across borders we rely on standard contractual clauses or equivalent safeguards under applicable law.

6. How long we keep it

See the Data Retention Statement for full retention schedules.

7. Your rights

Depending on where you live you may have rights to access, correct, delete, restrict, or port your data, and to object to certain processing. To exercise any right, email privacy@claimbeacon.app. If you are unhappy with our response, you may lodge a complaint with the Information Regulator (South Africa).

8. Security

We apply row-level security, encrypted transport, encrypted storage, role-based access, audit logging and least-privilege service accounts. No system is perfectly secure; we will notify affected users and regulators if a breach is likely to result in risk to your rights.

9. Children

ClaimBeacon is not intended for children under 16. Do not create an account on behalf of a minor.

10. Changes

If we make a material change to this policy we will notify you in-app and by email before it takes effect.

Placeholders such as {{COMPANY_LEGAL_NAME}}, {{REGISTERED_ADDRESS}}, {{DPO_EMAIL}} and {{REGULATOR_NAME}} must be filled in before going live. This document is a starting point and is not a substitute for legal advice.