- Is there a free trial?
- Yes. Every new tenant starts in sandbox mode — all features, no live payouts, no platform fee. When you're ready to go live an admin reviews and approves your tenant, and you pick a plan.
- How is billing handled?
- We invoice monthly in arrears via PayFast (ZAR), Paystack (ZAR / NGN / GHS / KES) or PayPal (USD). Failed payments retry daily for 3 days, then the subscription suspends until the payment method is updated.
- What counts as a billable event?
- Insurers are billed for each incident report, each AI-generated claim pack, and each marketplace activation. Brokers are billed per incident notification and per material claim tracking event. Service providers pay a 1% marketplace fee on the approved invoice value of completed jobs — never on rejected or unbilled work. Fleet plans are billed monthly on a snapshot of active vehicles and drivers.
- How does the 1% marketplace fee work?
- When a service provider's job is completed and the invoice is approved by the insurer, ClaimBeacon charges the provider 1% of the approved invoice value. Examples: R5 000 job → R50, R10 000 → R100, R50 000 → R500, R100 000 → R1 000. There is no monthly subscription for providers — listing, quoting and job acceptance are free.
- Can I change plan mid-month?
- Yes. Upgrades take effect at the next renewal — we keep accounting clean by avoiding mid-cycle proration. Downgrades end the current plan at period end and the new plan starts the next cycle.
- Refund policy
- Subscription fees are non-refundable once the period has started, except where required by law. See the Billing Terms for details.